Abnormal Access

The local moving company called today. They told me that since we live on the 2nd floor (really third, in US-Speak, G-1-2), that they had to charge us A$275 for abnormal access. They told me that this fee is assessed for any place above the first floor. But, see, we have a lift. It's not like they are coming up the stairs.

So you're telling me that pressing 2 instead of 1 is worth A$275? Bloody rubbish.