Thursday, December 24, 2009


Sooner or later, my luck is going to run out.

Last Friday, I flew into DC at night to see Shannon, who landed from Melbourne. You've got to be nuts to fly into a blizzard. Obviously, I knew it was going to be bad, but it was worth the risk.

Sunday morning rolls around, and naturally, DC airports are in chaos. No standing by for me. Amtrak has booked solid overnight. So, I go looking for airfares.

I've worked in the airline business for almost four years (wow), but clearly, I still don't understand revenue management, or customer service. Essentially, all flights were canceled on Saturday, yet Sunday morning, I was still able to buy a one way ticket from DCA-RDU for $160. Why hadn't the systems automatically rebooked all available seats? This does not make sense to me.

So, I go to the airport, print my boarding pass, feel some pity for the hordes of people trying to manage luggage, and go to the gate. I see a flight to Raleigh that's delayed, but showing departure before my scheduled flight. Then my flight goes on a 1 hr delay, so I ask to fly on the earlier flight. They let me, since I have no luggage.

When I land in Raleigh, I get an email that my scheduled flight has been canceled.

How many more bullets can I dodge?

No comments: